AM
Alex
Data & AI systems for frontline service organisations
I build validated evidence and impact frameworks that turn frontline call, chat and case-note data into findings organisations can stand behind, currently doing this at Beyond Blue.
Beyond Blue, Segmentation & Insights Lead
Samsung, Analytics & Personalisation
Nine, Data Analytics Product
Princeton University
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Turned an increase in frontline contact into evidence solid & trusted enough for a real decision - themes and severity extracted and validated fast enough to inform a funding and resourcing response.
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Rebuilt a interaction scores into a model both clinical and operational teams could trust - each reporting on what they actually needed to see, with the rigour to hold up under scrutiny.
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Replaced hundreds of monthly hours of manual frontline work with a structured, auditable labelling/summarisation process - every finding traceable back to source, built to be defensible in gov reporting, with the media, or in front of donors.
"Alex has an exceptional ability to understand what we need to know, find the answers in complex data, and turn them into insights our team can understand and act on."
- Steve Y (Head of DTC, Samsung Australia)